Customer Support Channels
A One–Hour Response Guarantee
We provide a one–hour response time warranty for any trouble ticket or e–mail that you submit to our help desk team. We’ll quickly answer all the typical queries and forward the case to our admins if further assistance is required. If you take advantage of the Admin Services package, we will carry out any of the included server administration tasks at a time that has been agreed upon upfront.
A First–Rate Customer Service
Our help desk support team will be available to you 24/7/365 if you require assistance with our Online Control Panel or with any of the applications that we pre–install for you on the dedicated web hosting server. Furthermore if you require assistance handling all the standard administration tasks on your dedicated hosting server, you can take a glance at the Admin Services package, that includes data backup hard disk drive storage space, Operating System updates every week, installation and troubleshooting services, server monitoring and restarting services, etc.
An Intuitive Help Area
We have equipped the Online Control Panel with a detailed knowledge base, which includes in–depth explanations of all its features and functionalities. Plus, we have prepared detailed video tutorials that will further teach you how to perform a particular task or resolve a frequently encountered problem. The educational articles and the tutorial video clips are readily reachable from each section of the Online Control Panel through the Videos and Help buttons located in the upper right corner.