The availability of the customer and tech support that a hosting company provides will tell you a lot for the services which they supply as well. In the event that you are allowed to use just emails and / or tickets, you have most likely discovered some reseller not the actual web hosting supplier. If this is the case, you'll probably have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the true web hosting company for further help. If the provider can provide different means of communication with short response time which are available at any time, they're most likely the top provider, not just a reseller. Therefore you will benefit from prompt assistance and top quality support since they will have direct access to the servers where your account is. Whatever the issue - sales or technical, it's always much better to be able to get in touch with your website hosting company right away by using your favourite method of communication.

24/7 Customer Support in Hosting

We offer 24/7 billing, customer and tech support for all our Linux hosting. Even if you are not our client yet and you have questions, we will help you without delay and supply you with the necessary information, in order to give you a choice to make the best decision when you obtain a new web hosting account. We're available any time, including holidays and weekends, and we offer multiple means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we have a couple of phone numbers around the world, thus you'll be able to call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The standard response time is no more than 15-20 minutes, which means that you can forget about waiting for days and nights to receive support for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you will be able to benefit from our 24/7 technical support services even on official holidays. All your sites will be available at all times and so will we. With various communication options, you'll be able to choose the optimal approach to get in touch with us and find out about our solutions if you don't have an account yet, or get support in case you are already our customer. You can call us, have a chat with a live consultant, send an email or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour answer time guarantee, although it rarely takes over 20 mins to receive assistance whatever the nature of the trouble. With our customer and tech support services, we will be there for you anytime you need us, not several days afterwards.

24/7 Customer Support in VPS Hosting

When you use our Linux VPS hosting, you won't ever have to wait for more than an hour to get assistance for any kind of situation that you may encounter with the server or the software which comes pre-installed with it. We warrant this short reply time for all the tickets that you open via your billing Control Panel or email messages which you send to our technical support team. Furthermore, we have local telephone numbers in a couple of countries around the globe and a live chat service where we can assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the numerous methods of communication, so regardless what your question or problem is, there'll always be someone to help you quickly. If you need help with third-party software, that you cannot install or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

If you purchase a dedicated server from our company, you can contact us anytime using different channels and the max time that you will need to wait for an answer is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we can assist you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any general questions or you'd like to find out about our services before you order, you can employ our live chat or you can call one of the local numbers that we have in various countries around the globe. In case you're looking for assistance with third-party software that you can't install or run efficiently, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.