You will find lots of hosting providers on the market, however many of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company over the phone. The level of support that you can have via this particular method of communication varies based on the supplier - several of them offer experienced phone support, while others offer general and customer support only as some issues are more time-consuming and it would be quicker to be resolved via a ticket, particularly when the situation needs to be escalated. Still, it's good to find that you can get in touch with your hosting provider since there are countless small-scale matters which can be managed efficiently and in a timely manner with a phone call, not mentioning that you are able to get additional information for the services before you become a client.

Phone Support in Hosting

Our hosting packages come with telephone support 14 hrs per day even on public holidays, which means that if you do not have an account yet, you'll be able to call and find out more about our solutions or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you will be able to call the number that is nearer to you. If you are an existing customer, we will help you timely with all the general and billing issues and with numerous tech issues in order to save you time and efforts - we are aware of the fact that sometimes it is easier to speak with a live person so as to get things done promptly. Of course, some situations cannot be resolved over the phone, so if this is the case you have the option to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we offer feature real-time phone support for 14 hours daily. In case you are unsure which package is appropriate for your web sites, you want to find out more about the package's specs or you're looking for any other type of info on our solutions, you are able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will assist you. In case you currently own an account, you can contact us about sales and general matters, although we're often able to help with a large number of technical issues as well. For entirely technical troubles you'll need to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option if your trouble needs longer time to be dealt with or it needs to be escalated to our sysadmins.