Phone Support in Hosting
Our hosting packages come with telephone support 14 hrs per day even on public holidays, which means that if you do not have an account yet, you'll be able to call and find out more about our solutions or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you will be able to call the number that is nearer to you. If you are an existing customer, we will help you timely with all the general and billing issues and with numerous tech issues in order to save you time and efforts - we are aware of the fact that sometimes it is easier to speak with a live person so as to get things done promptly. Of course, some situations cannot be resolved over the phone, so if this is the case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we offer feature real-time phone support for 14 hours daily. In case you are unsure which package is appropriate for your web sites, you want to find out more about the package's specs or you're looking for any other type of info on our solutions, you are able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will assist you. In case you currently own an account, you can contact us about sales and general matters, although we're often able to help with a large number of technical issues as well. For entirely technical troubles you'll need to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option if your trouble needs longer time to be dealt with or it needs to be escalated to our sysadmins.