If you ever have any enquiries about your web hosting package or you face a problem with your websites, you’ll have to touch base with the respective hosting provider’s customer support team. It may not make a difference how promptly they’ll answer when you have a general enquiry, but an issue like a failed app update, for instance, may lead to your site becoming damaged or invisible online. And the longer you have to wait for the support team to assist you, the longer the website will be inoperational. If you offer services or goods online, any outage will negatively influence your website and you can lose existing or potential customers. A lot of web hosting providers, particularly resellers, answer support tickets and emails within 24 hours, but in the online realm that is far too long, since customers will hardly ever come back to a website that isn’t working properly for a lengthy stretch of time.

One-Hour Response Guarantee in Hosting

In case you’re using one of our Linux hosting and you’ve got a question or chance upon a certain obstacle, you can touch base with us 24/7 by opening a customer support ticket or by writing an email and we will make certain that you get an answer in no more than an hour. In case the issue can be sorted out, we will do it before we get back to you, whilst if there’s something that you need to do on your end, we’ll supply you with all the needed information – what possible solutions to try out, what settings to check, etc. Usually, you will obtain a response within half an hour max, which suggests that waiting for hours or even for more than 1 day to obtain help is something unthinkable. Our one-hour reply time guarantee applies to any query that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a technical support ticket through your web hosting Control Panel or send an email relating to your semi-dedicated server, you will get a reply within maximum sixty minutes. You can contact us whenever you need in regard to general, technical or billing matters and due to the fact that we will be at your service 24 hours a day, 7 days a week, you will always get help in a well-timed manner. Depending on the specific question or issue, we’ll give you more details, sort out the obstacle if it has been caused by something that’s within our reach or advise you on what steps to take in case you need to edit a certain setting for a web application that we cannot access. You can just forget about waiting around for an entire day for every single answer. Actually, in most cases we reply to tickets and emails within no more than twenty to twenty five minutes.