A live chat is a real-time method of communication between a hosting supplier's support team and its clients. It's a very efficient way to receive some info about the website hosting services or get some issue resolved since you're talking with a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the reduced possibility of mistakes when you exchange info like usernames or domain names, the more rapid response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you are able to do another thing while the representative investigates the issue in question. Also, you will be able to join a live chat room from any computer which is connected to the world wide web, avoiding the telephone charges that you'll need to pay when you're calling to a different country.

Live Chat Support in Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You will be able to get in touch with us every single day, which includes holidays and weekends, and we can give you more details about the Linux hosting that we supply in case you are not a customer yet, or about general and billing questions if you already have an account. Though for strictly technical matters you will have to open a trouble ticket to our technical support, since such issues will need extra time to be dealt with, you can still contact us through the live chat for some tech info. For instance, we are able to help you set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you considerable time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we provide with all of our Linux semi-dedicated hosting, you're able to find the replies for any questions you have or get lots of troubles taken care of in no time. Our chat service is online each and every day, thus you'll be able to get in touch with an agent even on weekends and holidays. In the event that you're unsure which package is better for your websites or if our leading-edge cloud hosting platform matches some system requirements, you can join the live chat before buying anything. In case you are an active customer, you can get more details about account settings, billing issues and a variety of common technical problems you may have, for example if you can't install an e-mail account in a client on your PC. The live chat can save you plenty of time no matter where you are or when you get in touch with us.