A ticketing system is the most widely used medium of correspondence that hosting providers offer to their clients. It’s typically part of the billing account and is the best way to tackle an issue that requires some time to investigate or that needs to be forwarded to an administrator. In this way, all replies contributed by either party will be stored in the same location in case someone else needs to work on the issue at hand and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, so you’ll have to sign in and out of at least two accounts in order to accomplish some procedure or to contact the hosting company’s client service team. If you desire to administer a couple of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts simultaneously. It may also take a significant length of time for the provider to reply to your ticket.

Integrated Ticketing System in Hosting

With a hosting from us, you will never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst browsing through your files or changing various account settings. The ticketing system is being strictly monitored 24-7-365 by our customer care staff and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to receive help. In contrast to certain hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and request info relating to any billing or technical issue. You can also see a number of articles, which will help you fix the most common issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you wish to touch base with our customer service team representatives, you’ll be able to submit a support ticket directly from your Hepsia Control Panel instead of going through a totally different client support platform like you’ll need to do with the majority of web hosting providers out there. Our integrated trouble ticket system will permit you to post a new ticket without any effort and to browse through older tickets using a clever search box. Additionally, you’ll be able to have a look at the applicable knowledgebase articles that our system will present to you based on the category that you pick for your new ticket. You can carry out all the aforementioned things without leaving your Hepsia Control Panel at any moment, which suggests that if you come across any difficulty or have an enquiry, you can touch base with our support engineers and fix the specific issue in no more than one hour using a single platform.